I'm really sorry for the delay in getting back to you and I'll take a look now. I've run a test on the line which hasn't detected a fault. Unfortunately we can't reset DLM here as this would need to be completed as part of an engineer investigation. Could I just confirm, what sync speed were you receiving before the speed dropped?
Just to confirm, my line shouldn't be showing a fault as it is working fine, however the current line rate vs the attainable rate, and speed we get for several months following a DLM reset is much higher.
Our current rate sits at 32397kbps down. Previously it sits happily at 45000kbps.
Just to confirm, nothing has changed internally in our property.
The BT engineer that has made two previous visits said this drop can be down to sporadic interference in our local community due to the makeup of the network being partially ancient aluminium based wiring in our village. 😂
He said to ask for a remote DLM reset as another engineer visit (especially at this time) would be unnecessary to get our line back to full working speed.
I attach our router DSL stats for reference.
Thanks for taking the time to look at this matter for us again!
Thanks for your reply.
Well that seems like waste of talktalk / BTs money seeing as they seem to have to do it a couple of times a year, but if that is the only option then yes please let's get an engineer booked in again.
If it is the same guy as last time, he may just reset it from his phone like he did the last time without even needing to come in to our house.
Just wondering if you can shed any light on Bazers comment above which suggested a remote reset was possible as did the engineer?
I'll ask our network team what the best course of action is here, due to current circumstances, I'll let you know when I receive an update