TN24 - Internet down, red light on router and tried all your suggestions

[redwinnie]

Hi I have had no internet since it went off overnight at some point. As with most people its desperate as I am trying to work from home. There is no a way to contact yourselves other than here.

I have done all your suggestions, reboot, switch off for 20 mins, the phone line is working, plugged into the master socket on the BT box. None of them have changed anything. I still have a red light on the router and no connection.

Any help would be appreciated.

Thanks

[KeithFrench]

When the internet light is red on the router, (or the status light is amber on the new TalkTalk Wi-Fi hub) the connection to the exchange equipment (or fibre cabinet if fibre) is normally OK, but there is a virtual path that needs to exist from this equipment to the internet. It is this virtual path that is down. This can be caused generally by:-

1. Authentication issues
2. Network issues
3. IP filter issues
4. An unusual line fault that does not affect basic connection.
5. Router configuration issue or faulty router

The best way to resolve this is for me to pass this to one of TalkTalk's OCEs to investigate the condition for you now.

The forum is not real time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

Please make sure that your community profile includes your first & last names, broadband phone number.

[r0mUK]

Hi @KeithFrench,

It looks like this is a global outage around Ashford/Kent as there are several reports of talktalk being down for TNxx postcodes.

[OCE_Debbie]

HI redwinnie

Apologies for the delay.

I've completed a line test which hasn't detected any faults and your line is showing in sync and connected.

Is this working ok now?

Thanks

Debbie