Thanks for the bump
Sync speed is 60.1Mbps, DLM hasn't changed your profile since the 10th, could you run a few wired speed tests at least 10 minutes apart on the My Account speed checker
I'm doing the speed tests tonight as requested - seem to be getting the same via My Account as I have direct through Ookla's SpeedTest. Assume you'll have direct access to these?
I also noticed that the system is telling me / confirming that we are below estimated / guaranteed (interesting have both of these words in the same sentence?) line speed - although it seems to be reporting slightly higher 'actual' recent speed than we have.
cheers for your help
Hi tman1973, I've raised a fault ticket for you. If you don't hear back in 3 working days please post back and we can chase it for you.
Thanks for that. Can I get the router out of the test socket yet, or does it need to stay for the fault ticket? Phones are out in the house while that is the setup.