I upgraded to TT Fibre just over 2 years ago. My package includes Faster Fibre, Unlimited UK Calls Boost and a Fibre Speed Boost.
My contract is due for renewal in early January.
I currently receive consistently a download speed of 39Mbps at my router.
On receiving promotional emails from TT I have started looking at Contract Renewal.
The bizarre bit - Talking extensively to TT, including Contract Renewals and Technical Support, it seems that my FIBRE SPEED BOOST is not working properly (my location / distance to cabinet) and is “continually dropping out.” TT will therefore not allow me to renew the Fibre Speed Boost. However, it also appears that although the boost isn’t “working properly” today, when I renew my contract it will be switched off and my speed is then likely to decrease, potentially significantly (to 16 to 34mbps! - From today’s 39Mbps).
(Of course this TT Fibre Speed Boost which today, according to TT, isn’t working, I have been paying for since July 2018!)
So, if I renew with TT today it seems that I can expect my broadband speed to reduce, potentially by more than a half. (From 39 today to worst case 16Mbps after renewal.)
Surely this cant be right / sensible? I simply want to renew my existing contract without running the risk of a degradation in current broadband speed.
In this day, most people seem to be getting speed improvements. I seem to be heading for an unavoidable speed decrease.
With an ideal line and being within 300M of your fibre cabinet (as the cables run) the speed boost will take the sync speed up from 39M to 78M. If you are paying for this, then unless you live further away from the fibre cabinet than the 300M limit, you should be getting the 78M.
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
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Your line is in sync at 36mb and this is the best the line can achieve.
When you renew your contract, the speed boost will be removed.
The speed boost will only change the profile from 40mb to 80mb, so if a line was capable of speeds in excess of 40mb then these would be achieved.
For lines such as yours that cannot achieve speeds above 40mb, then there is no point having the speed boost as it makes no difference to the connection speed so is an addition that you could be paying for when you do not have to.
My speed at my router is 39477kbps download (now - just checked). It is consistently at this speed and his been since I upgraded to fibre over 2 years ago.
If the speed boost is supposed to “unlock” additional speed ABOVE 40Mbps, (1) why did TalkTalk recommend I purchase it over 2 years ago and (2) why has TalkTalk continued to sell it to me in the intervening period.... if it wasn’t doing anything? When I took my fibre contract out TT told me I’d only get 22Mbps without the Speed Boost. From what I’m learning now this isn’t true if the cap is at 40Mbps.
Also, why am I now being told that TT will not now sell me the Speed Boost BUT I can also expect my speed to drop potentially as low as 22Mbps in the immediate future when I upgrade?
It’s beginning to sound as though TT are deliberately slowing me down to justify the selling of the Speed Boost previously BUT they’re not allowing me to maintain my current and previous speed.
Or.... Can you confirm that moving forward, without the Speed Boost, my speed will remain at what it is now (39Mbps) as I’m still under the 40Mbps cap?
Removing the boost will not change your download speed, it just puts an artificial cap on the line, but as you are already under that due to your line's capabilities, then nothing will happen.
If your upload speed was above 10 (unlikely) then that will now be capped at 10.
The Minimum Guaranteed Speed is the level at which TT/Openreach will consider the line to be out of specification and take remedial action.
You will not be forced onto a lower speed, nothing will happen apart from paying less.
Removing the speed boost will not cause a speed loss your minimum speed is 22.4 mbps, But you are in sync at 36 mbps, there is no reason, unless there is a line fault, why your line will not stay in sync at 36mbps.