In the last month or so my Talk Talk hub (Sagemcom Fast 5364 firmware SG4K10002816t) keeps losing DNS both on ethernet and wifi - I have tried switching to the Google DNS servers but still does it.
Only solution I have is to reset the router. This has progressively become more frequent, so now I am resetting at least 10 times a day. I have tried leaving it off for 30 mins, issue still persists.
Any advice would be greatly appreciated
Hi @JamesG3 ,
For one of the TalkTalk staff on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
If they believe your router is faulty they will be able to send you a replacement
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post tomorrow.
Line test is clear but I can see that there have been some reconnections. Does the light change on your router when your router loses DNS?
How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?
Are you experiencing any problems with your telephone service, any noise on the line?
The light remains white on the router and in the admin panel it says it is connected to the internet.
I have a single telephone socket, TalkTalk arranged Openreach to check it some months ago and they installed a new wall socket and tested the line. Nothing else is connecte to the telephone socket, I don't use a landline.