I'm new to TalkTalk and I would just like to ask whether I chose the type of contract I wanted to go for.
I visited the following website: https://www.broadbandgenie.co.uk/ and, after entering my postcode to see all the possible solutions and deals, I went for "TalkTalk Superfast Fibre" (average: 67 Mb). Then, I just followed the link and finalised the contract.
Nevertheless, when I login to my TalkTalk account in my package there's indicated: "Faster Fibre + Fibre Speed Boost" and not "TalkTalk Superfast Fibre".
Does it mean that my package is still "TalkTalk Superfast Fibre"?
Thank you for your help.
Thanks for your post.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.