Hi there,
After signing up for a new contract I have had the new wifi hub for 2 days and it's great for wired speed however wirelessly it has been doing a pretty poor job {to the point where im having to write this}.
I've tested this with 2 pc's, 1 android device and one games console.
So far I've had continueous connection drops from the network to single or multiple devices either on there own or all at once {even from a distance of 2ft away} and you have to manually reconnect everything to get back on the network.
Connection drops when multiple devices are connected, 1 device will leave the network and the whole network loses connection until manually restarted or after disconnecting one device the hub will say it has no internet until you log into the router itself then it wakes up {so to speak}. I have tried timing this to see if it will reconnect itself to the "no internet" situation on its own, but it doesn't, you have to log into the hub to fix this.
A friend brought his router over this evening and we had none of these problemsafter testing for 3 hours. I plugged the wifi hub back in and the problems started again.
I have also done a factory reset today to see if this changes anything, but it didn't
please help.
Hi
Can you check the phone number in your profile as I'm not able to fine a service with that number.
Thanks
Karl.
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@CarcassWe also had similar problems with the Wifi Hub.
There seemed to be some conflict between the wireless computers on my network, where if one was connected the other would drop off. Other wireless devices seemed fine.
Eventually I carried out a Network Reset (Windows 10) https://www.google.com/search?q=Network+Reset+%28Windows+10%29 on each wireless PC.
Then I reinstalled each network adapter on each wireless PC. I then added them one by one back onto the network.
This seemed to fix the issue.
Good Luck
Hi Carcass
I've updated the router firmware, try this for a couple of hours and see if performance improves.
Thanks
Karl.
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Hi
Yes, the router would have dropped the connection as I updated the firmware.
The router was running 1E00t and I've updated this to 2600t.
This firmware release has helped other customers with wifi issues, so see if this has any effect on the current issue.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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Hi Carcass
How has the connection been over the weekend?
Thanks
Debbie
Hi Debbie,
Not as frequent now but still problems {every 30mins- 1hour}..
Disconnects on single devices {even from 2ft away} then saying it has no internet until you login to the router {if it doesn't timeout} but the most unusual thing is its lost its range and when you run a speed test its only getting 0.80 - 5mb on wifi {even standing next to it} again wired is fine {getting 76mb down and 20 up} did the update sacrifice range for consistancy or is it a bad chip or capacitor?
Hi Carcass,
I'm sorry to hear this. Would you like us to send a replacement router for testing purposes to rule this out?
Thanks
Hi
A new router is on the way for testing.
This should arrive in the next 24-48 working hours.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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No Problem 🙂
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE