Yes, thank you, I have checked the Transaction history in My Account.
It was kind of @Gliwmaeden2 to re-escalate the thread. I had been posting on it so thought that it was active.
Thank you for applying the credit.
Do you know if we will receive other credits for the fibre not happening when we were told it would be happening (specifically the date in June)? and for other missed appointment /s?
The auto compensation scheme was scaled back during covid for obvious reasons, Its is slowly coming back as we return to some normality. But as far as I can see there is nothing waiting to be applied.
That is disappointing.
Thank you for checking.
I am not sure if I was told what the compensation was for. I know there was at least one occasion when we stayed in for an engineer who did not come and in the middle of June we had a long telephone call from Talk Talk, to the effect that fibre would be connected, but that did not happen either; instead of which we were changed from fast broadband to fast broadband; you are aware of the inappropriate charging for that which you arranged for the refunds.
I have found the email. It was dated 4th August:
On 9th September I read someone else being given help to use live chat so decided to use live chat myself: explained, hopefully concisely, what had happened since we moved house in March, and asked "Are you able to correct the matter so that we are not paying more for fast broadband than we used to pay for fibre?". After having received an apology for inconvenience caused, I was offered an upgrade to faster fibre (that we were on before we moved house), that would take effect on 18th September. We accepted the offer though, after previous assertions that it would happen, we wait and see, with hope, and look forward to receiving the welcome pack in the post.
I shall update this on or after 18th September.
We have Fibre.
Speeds are varying from the speed tests: 43, 19, 25, 39. Maybe it takes time to settle down.
If anyone can tell me why it did not happen nearly six months ago, you're a better man than I am, Gunga Din, as the saying goes, because it is beyond my comprehension having suffered months of stress.
When someone tells me how to do this, I shall mark the thread as finished / completed.
Variable speed tests are not uncommon, especially if you are using wireless devices. Is the connection stable and showing the speed expected in your router?
Thank you for your reply.
The connection seems stable, so far.
The estimated speed according to https://www.talktalk.co.uk/help/servicestatus/ is
"Est. speed: 35 Mb - 40 Mb". However that has been the estimated speed for the last nearly six months because something in the site mistakenly had thought we were already on Fibre.
Ok, keep any eye on things and feel free to post again if anything untoward occurs.
I think one thing that will always puzzle me is why Fibre did not happen after we had a 'phone call from Talk Talk in the middle of June, telling us Fibre should be connected the next day.
Still things happened / didn't happen before and after then but now all is well. Bemused we may be still, but all seems well at present.
At our ages we can't cope with more confusion! 🙂
I'm just taking a look at the speed now. I've run a test which hasn't detected a fault and the sync speed looks ok. Are you connected wired or wireless when you see these speeds? Could you try switching the router off for a full 30 minutes and then retest the speed again please as this will reset the current session and can often increase the speed.
Wireless - two laptops and a printer.
Switched off the router for about 40 minutes and just tested the speed again - the results are quite erratic now!:
using https://www.talktalk.co.uk/speedcheck/ 40.4 9.3 42.7
and using https://fast.com/ 45 38 45.
The speed seems okay but thought you would want to know that it is less than the guaranteed minimum.
Is it possible that our telephone line would not take the boost?