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Telephone number not registered to my postcode at openreach

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1 REPLY 1
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First Timer

Hi,

 

I have an issue with switching to a new ISP. They said my telephone number is not registered to my address and that you (TalkTalk) need to raise a ORDI request to correct this.

 

Out of interest I decided to do a little investigation and found the following website:

https://www.broadbandchecker.btwholesale.com/#/ADSL

 

This cannot find my telephone number but can find my postcode.

 

I think this means telephone number and postcode are not registered correctly so please could you correct this information with an ORDI request.

 

Thanks

Chi

Highlighted
Community Team - TT Staff

Hi @cgvoong

 

Thanks for your post.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks