Am told nothing wrong!!
Our Internet connection has been dropping for the last 4 evenings to the point its non existant. Keep getting told there's nothing wrong but 8 have photos of checks we perform on an hourly basis that prove otherwise. Been with TT for years. So fed up.
Hi @Cuddlepig123 welcome to the community your post has been flagged for assistance and you should hear during the day in the meantime please check your community profile and add your landline phone number which is used to identify your account. Those stats do look naff!
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
Sending you more photos so they can see its continuing. I have done these tests while on a wired connection. The last photo is a reading I just took. Will upload the reading this evening so they can see the massive drop. Our wireless connection is much less.
Haven't heard anything back. Tried live Web chat last night when Internet reading download less than 2mbps. Changed channel on router for the second time this week. Still the problem persists. Will be a week tomorrow since this has happened and no end in sight.
these results show a clear pattern. Something is going wrong around the same time every night.
@Cuddlepig123 hi the best team in on here do not use chat or call staff they just do it via a repeated script each time
@OCE_Michelle will reply when shew back next week just might be the team she is waiting on replied back after the team on here closed yesterday
Just wait a day or 2 for a reply if no reply by late TUES then post with the word "BUMP"
as each time u post it moves u to the back of the que....
I'm really sorry for the delay in getting back to you. I've now been advised that everything has been checked and they can't see any reason for the slow throughput speeds of an evening. They have advised that during the evening they can see a really high number of errors on the router. Do you have a different router that you can test with to rule this out?
Please disregard my last post, one of our Network Engineer believes that they may have identified the issue and are currently investigating. I'll post back again once I know more.
Thank you for the update. I did speak to advisor on Saturday who told me to wait 48hrs to see if the settings and boost to my router worked. They didn't. Last night I had a 1.3 mbps download. I rang back and another advisor said it had to be my router and was sending another one, even though I reminded him a few times that we already connected up another router over a week ago and it made no difference whatsoever. I really hope the engineer finds something because it's very stressful when we rely on our Internet service to watch TV and for my son's college work that he does after being in work all day. If this other router when it arrives does not make a difference I think I'm going to crack up.
Hi Michelle, we've got the new router coming this afternoon so we'll be keeping an eye on it this evening anyway. If they made changes to our current router settings then it won't matter if the new router works. It's just very strange that it works great all day, drops to unusable levels for around 3 and a half hours at night, then shoots back up sysin by 11pm. Didn't know a router can do that. I'll let you know in the morning how it goes. Thanks for helping out.