cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

To disable Wireless/AP Isolation?

ANSWERED
Reply
5 REPLIES 5
Highlighted
First Timer

Hey there.

 

I'm trying to connect My phone and my PC together using the "Your Phone App", and I've been looking at the troubleshooting support page from Microsoft.

 

 

My phone and PC are on the same Wi-Fi network but they won't connect

If both of your devices are using the same Wi-Fi network but you still see an error message, this could be caused by a setting on your router.


Many routers have a Wireless isolation feature that allow you to lock down the network. If this Wireless Isolation (or AP Isolation) is enabled, then all devices connected to the Wi-Fi network will be blocked from communicating with other.


To disable Wireless/AP Isolation:

On most routers look for the Wireless > Advanced Wireless Setting, and uncheck/toggle AP Isolation.

 

 

 

I'm unable to find this option anywhere in the router settings.

 

If you could be of an assistance, this would be much appreciated.

 

Thanks,

Alex  

 

Highlighted
Community Star
Solution

Hi @Jeffer1 have you tried this? Split your router's SSID (wireless network name) ?

Your post has been flagged for assistance and you should hear soon.

I don't work here and all my opinions are my own.
Highlighted
Community Team - TT Staff

Hi Jeffer1,

 

How are you getting on? Have you tried separating the SSID's?

 

Thanks

 

Highlighted
First Timer

Hi there,

 

My problem is fixed, thanks to Divsec!

 

Thanks alot for your help ❤️

Community Team - TT Staff

Hi Jeffer1,

 

Thanks for the update 🙂

 

Thanks

 

Highlighted
Community Star

Hi @Jeffer1 thanks for that so glad that is sorted for you come back anytime😁

I don't work here and all my opinions are my own.