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Tristia Harrison, CEO of TalkTalk

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3 REPLIES 3
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Team Player

I wonder if talktalk CEO still stands by her newspaper quote given that she has shut down talktalk customer services and hundreds of people are unable to report faults:

 

"Its more important than ever that we all work together to keep Britain connected, and TalkTalk is proud to play our part as a provider of this critical national service."

 

Can she explain exactly what part TalkTalk are playing?

 

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Chatterbox
Exactly my thoughts!

I’m sure everyone can understand there being delays in answering phones, replying to messages, services being delivered etc..

But for a company as large as TalkTalk to pretty much shut down their entire customer service department is absolutely unbelievable.

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Team Player
I agree. When I eventually got through to an agent at my mobile phone provider after only 45 minutes I was amazed that she felt the need to apologise for the wait. I told her I was thankful that it had only been 45 minutes I was happy just to speak to someone about my phone. Which was very quickly sorted out by the way.
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Chatterbox
That’s good to hear!

I’m still waiting for a router and connection which shouldn’t be too difficult as I’m transferring from PopTelecom which actually use the TalkTalk network for their broadband.

Btw I actually managed to speak to PopTelecom with no effort whatsoever which is great from a small company!

Wish I’d never bothered switching to be honest, never had any issues with them.