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Two phone lines with Fibre Broadband but one running at half the speed of the other

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Hi looking for some help, I have two phones lines coming into the house, both from the same overhead cable but my internet is showing on the routers as 'Download 7.1 Mbps and Upload 0.5 Mbps' this is the TalkTalk router and the other which is PlusNet is showing as  13.09 Mbps and 511 Kbps so something is very wrong. The two used to be very close so to me it looks like either there is a fault within the cable or I am being restricted? (seems a mighty coincidence my minimum speed is guaranteed at 6 Mbps) Any help would be appreciated, my two conrtacts are coming to an end and I don't want to be spending money on one line that is under performing.

Community Team - TT Staff

Hi greystonefoot

 

I'm sorry for the delay. I can see that this fault has been raised to Openreach and an engineer visit has been arranged for 25/11/2020 PM (1pm - 6pm)

 

Please let us know how you get on following this visit.

 

Thanks

 

Debbie