Looking for some help after very little success with the online support agents.
I have two domains which I host on a dedicated server with tsohost.com, these have worked fine for a number of years and been accessible from TalkTalk until I believe last weekend when I could not access them over HTTP/FTP/SMTP. After 3 separate sessions totalling almost 6 hours with the online support agents they have deferred me here as unable to resolve the issue.
Assuming this is just some sort of IP range block or DNS issue but would be great if someone here could assist with resolving.
Not for a full 30 mins no as impacts my ability to work, however willing to give it a go but are you able to advise what this triggers/achieves? Also will it reset/loose any existing settings?
Stephen, Community Manager
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Just to update, powering the router off to create a new session seems to have fixed the issue. Domains have remained available for the past 24+ hours.
Thanks for all your help!