Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Unable to renew contract

Whizz Kid



My account appears to be in limbo at the moment in regard to having my contract renewed. I've been in touch with talktalk on at least 5 different occasions over the past week and can't get a straight answer from anyone. I was going to leave talktalk for another provider but decided to stay.  As advised i cancelled the order with the other provider and i have confirmed on 2 separate occasions with the other provider that my broadband order was fully cancelled. So the issue appears to be at TalkTalks end. When i log into my account it refers to a pending order which is confusing me - i already have broadband fibre with Talktalk and i just want to setup a new contract as previously agreed with TalkTalk..


Feeling very frustrated about this as the last time  i spoke with someone from TalkTalk they said this issue would be escalated. That was 2 days ago and i haven't heard anything.


Can someone help and also provide me with details of TalkTalks complaints procedure.


Thank you.

Community Team - TT Staff

Hi marksc


I can confirm that your Transfer has been stopped, there is a delay with My Account updating as there is a stuck order stopping it. 


I will contact the team responsible to fix this. 


Sorry for any confusion. 

Whizz Kid

Thanks Arne.


Can someone let me know when this gets sorted?  Thanks.

Community Team - TT Staff
Whizz Kid

Hi Arne,


It looks like my contract has been renewed. Can you pm me about this thread as i have a question about the contract.



This widget could not be displayed.