My account appears to be in limbo at the moment in regard to having my contract renewed. I've been in touch with talktalk on at least 5 different occasions over the past week and can't get a straight answer from anyone. I was going to leave talktalk for another provider but decided to stay. As advised i cancelled the order with the other provider and i have confirmed on 2 separate occasions with the other provider that my broadband order was fully cancelled. So the issue appears to be at TalkTalks end. When i log into my account it refers to a pending order which is confusing me - i already have broadband fibre with Talktalk and i just want to setup a new contract as previously agreed with TalkTalk..
Feeling very frustrated about this as the last time i spoke with someone from TalkTalk they said this issue would be escalated. That was 2 days ago and i haven't heard anything.
Can someone help and also provide me with details of TalkTalks complaints procedure.
I can confirm that your Transfer has been stopped, there is a delay with My Account updating as there is a stuck order stopping it.
I will contact the team responsible to fix this.
Sorry for any confusion.