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Unable to renew contract

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4 REPLIES 4
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Whizz Kid

Hi,

 

My account appears to be in limbo at the moment in regard to having my contract renewed. I've been in touch with talktalk on at least 5 different occasions over the past week and can't get a straight answer from anyone. I was going to leave talktalk for another provider but decided to stay.  As advised i cancelled the order with the other provider and i have confirmed on 2 separate occasions with the other provider that my broadband order was fully cancelled. So the issue appears to be at TalkTalks end. When i log into my account it refers to a pending order which is confusing me - i already have broadband fibre with Talktalk and i just want to setup a new contract as previously agreed with TalkTalk..

 

Feeling very frustrated about this as the last time  i spoke with someone from TalkTalk they said this issue would be escalated. That was 2 days ago and i haven't heard anything.

 

Can someone help and also provide me with details of TalkTalks complaints procedure.

 

Thank you.

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Community Team - TT Staff

Hi marksc

 

I can confirm that your Transfer has been stopped, there is a delay with My Account updating as there is a stuck order stopping it. 

 

I will contact the team responsible to fix this. 

 

Sorry for any confusion. 

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Whizz Kid

Thanks Arne.

 

Can someone let me know when this gets sorted?  Thanks.

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Community Team - TT Staff
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Whizz Kid

Hi Arne,

 

It looks like my contract has been renewed. Can you pm me about this thread as i have a question about the contract.

 

Thanks