My broadband recently has become unstable with keeping a connection and the speed is consistently lower than the minimum guaranteed speed.
It was fine after the initial upgrade but now has become unreliable.
I did have a minor fault with a internal socket which I thought was the cause but that was corrected nearly two weeks ago and the problem is still present.
The router is a Sagecom Fast5364 which is only a few weeks old.
I have removed the faceplate from the master socket and have the router connected directly with a new micro filter.
All the connection resets done within the last ten days have been done by the router and not me.
I have also noticed that if I use the wired house phone I can hear a rapid clicking and hissing sound on the handset and it causes the connection to drop every time.
Any help would be appreciated.
At the time of writing this my speeds are DS 32.4, US 1.3 at the router.
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I'm really sorry to hear this.
I've completed a line test which has detected a possible fault.
Noise on the line can affect the BB connection so we have to investigate this first. Is the noise still present if you connect a corded handset at the test socket, with the router removed from the line?
Thanks for your reply.
I've escalated this fault over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.