Recently we have had very strong winds in the area and since then we have started seeing frequent disconnects on our line. Speed is fine as usual but it will disconnect for up to 10-20 seconds or so several times an hour.
Is anyone able to do a line test to see if there's any faults, or know of any maintenance within the area?
I'm sorry to hear you're experiencing problems with your service.
Line test is passing and isn't showing any disconnections over the last few days, do the lights change on your router when the connection drops?
Hi synestry, I ran another line test just in case the issue was intermittent and showed up on this occasion. Do you have an alternate router and the ability to test at the test socket just so that we can eliminate those from the problem before we send out an engineer.
The line seems particularly bad today, possibly due to bad weather again. Affecting both wireless and Ethernet devices. Unfortunately I cannot run the service test on my phone when it occurs as it doesn't set my telephone number correctly on my account and just says technical error.
Hi there. So the good news is my internet has been stable the last week or so and is now "usable". The bad news is my speeds have dropped quite a bit. Where I used to get a solid 80mb/s down, I'm now getting a constant 30-40mb/s.
Also, the service status on my talktalk suggests there's a problem somewhere still...
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault and the sync speed looks ok.
Are you running the speed tests wired or wireless? Could you try switching the router off for a full 30 minutes and then retest the speed again to see if their is any improvement as this will reset the current session and can often increase the throughput speed.