Unstable connection

[OCE_Debbie]

Hi russtick1 

Apologies for the delays.

I've requested an update on this fault and I will post back on this thread as soon as I receive further information.

Thanks

Debbie

[OCE_Debbie]

Hi russtick1

BT Openreach have advised that this fault was resolved on 19/07.

Please can you retest again and let us know if this fault is still present?

Thanks

Debbie

[russtick1]

Hi Debbie 

    If you look at the connection log im sure you will see its far from sorted.

snippet

<<<

06:56:32 23/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
06:56:04 23/07/2018 System Notice DSL connection is active.
06:55:44 23/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
06:55:44 23/07/2018 System Notice DSL connection is inactive.
06:34:31 23/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
06:34:01 23/07/2018 System Notice DSL connection is active.
06:33:40 23/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)

>>>

Thanks Russ

[OCE_Debbie]

Hi Russ

Apologies for this.

I've contacted our Network Team to advise that this fault is still present and I will post back on this thread shortly.

Thanks

Debbie

[OCE_Debbie]

Hi Russ

BT Openreach are requesting that we arrange an engineer visit.

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks

Debbie

[russtick1]

Hi Debbie 

  No prob they like coming here 

[OCE_Debbie]

Hi Russ

Thanks for the Private Message.

Please can you provide your availability for this visit AM and PM?

Thanks

Debbie

[russtick1]

Hi Debbie 

   Either is good except wednesday 25th which would have to be pm

[OCE_Debbie]

Hi Russ

Thanks for your reply.

I've passed your availability over to our Network Team and I will post back on this thread to confirm the date and time of this visit.

Thanks

Debbie

[russtick1]

Hi Debbie 

       Thanks , it seems to of dropped off altogether now 😞

Thanks Russ

[OCE_Debbie]

Hi Russ

Apologies for the delay.

I'm chasing this now with our Network Team for an update and I will post back shortly.

Thanks

Debbie

[OCE_Debbie]

Hi Russ

The engineer visit has been arranged for Thursday 26/07 AM slot (Tomorrow) 

Please let us know how you get on following this visit.

Thanks

Debbie

[OCE_Debbie]

Hi Russ

How are you getting on following the engineer visit?

Thanks

Debbie

[russtick1]

Hi Debbie

He found some bad connections but still losing the connection.

04:50:21 28/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
04:50:20 28/07/2018 System Notice DSL connection is inactive.
04:50:08 28/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
04:49:39 28/07/2018 System Notice DSL connection is active.
04:49:18 28/07/2018 System Notice DSL connection is inactive.
04:48:33 28/07/2018 System Notice DSL connection is active.
04:48:13 28/07/2018 System Notice DSL connection is inactive.
04:47:28 28/07/2018 System Notice DSL connection is active.
04:47:09 28/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
04:47:08 28/07/2018 System Notice DSL connection is inactive.
04:45:09 28/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
04:44:39 28/07/2018 System Notice DSL connection is active.
04:44:19 28/07/2018 System Notice DSL connection is inactive.
04:43:35 28/07/2018 System Notice DSL connection is active.
04:43:10 28/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)

[OCE_Debbie]

Hi Russ

I'm sorry to hear this.

I've checked the connection logs and I can see a high number of re connections on 28/07 but the connection appears to have stabilised from 29/07.

Has the connection been dropping over the last 24hrs?

Thanks

Debbie

[russtick1]

Hi Debbie 

    Sorry for the delay. Yes we are still loosing the connection 

13:21:11 03/08/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
13:20:39 03/08/2018 System Notice DSL connection is active.
13:20:20 03/08/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
13:20:20 03/08/2018 System Notice DSL connection is inactive.
11:04:43 03/08/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.

 11:04:15 03/08/2018 System Notice DSL connection is active.
11:03:55 03/08/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
11:03:55 03/08/2018 System Notice DSL connection is inactive.

Thanks Russ

[OCE_Debbie]

Hi Russ

Apologies for this.

I've contacted our Network Team in regards to this fault and I will post back on this thread as soon as I receive further information.

Thanks

Debbie

[OCE_Debbie]

Hi Russ

This fault has been passed to BT Openreach and they are requesting that we arrange a further engineer visit.

Please can you provide your availability for this visit AM and PM?

Thanks

Debbie

[russtick1]

Hi Debbie 

   Anytime is good

[OCE_Chris]

OK, thanks. I've passed on your availability to our network team, we'll let you know when we receive confirmation of the date/time slot booked

Chris