Hi russtick1
Apologies for the delays.
I've requested an update on this fault and I will post back on this thread as soon as I receive further information.
Thanks
Debbie
Hi russtick1
BT Openreach have advised that this fault was resolved on 19/07.
Please can you retest again and let us know if this fault is still present?
Thanks
Debbie
Hi Debbie
If you look at the connection log im sure you will see its far from sorted.
snippet
<<<
06:56:32 23/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
06:56:04 23/07/2018 System Notice DSL connection is active.
06:55:44 23/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
06:55:44 23/07/2018 System Notice DSL connection is inactive.
06:34:31 23/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
06:34:01 23/07/2018 System Notice DSL connection is active.
06:33:40 23/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
>>>
Thanks Russ
Hi Russ
Apologies for this.
I've contacted our Network Team to advise that this fault is still present and I will post back on this thread shortly.
Thanks
Debbie
Hi Russ
BT Openreach are requesting that we arrange an engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
Thanks
Debbie
Hi Debbie
No prob they like coming here
Hi Russ
Thanks for the Private Message.
Please can you provide your availability for this visit AM and PM?
Thanks
Debbie
Hi Debbie
Either is good except wednesday 25th which would have to be pm
Hi Russ
Thanks for your reply.
I've passed your availability over to our Network Team and I will post back on this thread to confirm the date and time of this visit.
Thanks
Debbie
Hi Debbie
Thanks , it seems to of dropped off altogether now 😞
Thanks Russ
Hi Russ
Apologies for the delay.
I'm chasing this now with our Network Team for an update and I will post back shortly.
Thanks
Debbie
Hi Russ
The engineer visit has been arranged for Thursday 26/07 AM slot (Tomorrow)
Please let us know how you get on following this visit.
Thanks
Debbie
Hi Russ
How are you getting on following the engineer visit?
Thanks
Debbie
Hi Debbie
He found some bad connections but still losing the connection.
04:50:21 28/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
04:50:20 28/07/2018 System Notice DSL connection is inactive.
04:50:08 28/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
04:49:39 28/07/2018 System Notice DSL connection is active.
04:49:18 28/07/2018 System Notice DSL connection is inactive.
04:48:33 28/07/2018 System Notice DSL connection is active.
04:48:13 28/07/2018 System Notice DSL connection is inactive.
04:47:28 28/07/2018 System Notice DSL connection is active.
04:47:09 28/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
04:47:08 28/07/2018 System Notice DSL connection is inactive.
04:45:09 28/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
04:44:39 28/07/2018 System Notice DSL connection is active.
04:44:19 28/07/2018 System Notice DSL connection is inactive.
04:43:35 28/07/2018 System Notice DSL connection is active.
04:43:10 28/07/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
Hi Russ
I'm sorry to hear this.
I've checked the connection logs and I can see a high number of re connections on 28/07 but the connection appears to have stabilised from 29/07.
Has the connection been dropping over the last 24hrs?
Thanks
Debbie
Hi Debbie
Sorry for the delay. Yes we are still loosing the connection
13:21:11 03/08/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
13:20:39 03/08/2018 System Notice DSL connection is active.
13:20:20 03/08/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
13:20:20 03/08/2018 System Notice DSL connection is inactive.
11:04:43 03/08/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
11:04:15 03/08/2018 System Notice DSL connection is active.
11:03:55 03/08/2018 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
11:03:55 03/08/2018 System Notice DSL connection is inactive.
Thanks Russ
Hi Russ
Apologies for this.
I've contacted our Network Team in regards to this fault and I will post back on this thread as soon as I receive further information.
Thanks
Debbie
Hi Russ
This fault has been passed to BT Openreach and they are requesting that we arrange a further engineer visit.
Please can you provide your availability for this visit AM and PM?
Thanks
Debbie
Hi Debbie
Anytime is good
OK, thanks. I've passed on your availability to our network team, we'll let you know when we receive confirmation of the date/time slot booked
Chris
Chris, Community Team
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