My Router sync speed with the exchange has dropped right down to 40.8Mbps. It was once up around the 58-60+ Mbps but over time it has dropped.
The online chat guy ended up reseting the router than many times trying to troubleshoot general speed it actually made the connection speed worse. Constantly reseting a connection doesn't play nice with the OpenReach tech - someone needs to add this to the online chat script!
Could someone please reset my connection as if day 1 so Openreach relearns the proper sync speed?
If they can't and I'm not able to get the connection speed I previously had, will I be able to terminate my contract so I can go across to another provider that has a guarantee of 55Mbps?
Hi HawksEyes, your post has been flagged for assistance and you should hear during the day. Don't forget alternate suppliers other than virgin use the same infrastructure as Talktalk.
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults but I can see some re connections on the line and this can affect the speed.
Please can you connect the router at the test socket for 48hrs without rebooting the router? We can then check the connection stats again after the 48hrs to see if DLM has made any changes to the line profile/speed.
Saturday 12th October 2019
Pulled off the faceplate and plugged direct into the test socket at 13:42.
Current Sync is 40.7Mbps.
Will monitor for next few days.
"I know but raising the issue with Sky, Vodafone or any other provider using openreach will be ignored as I don’t have an account with them!"
With respect, that's not what Divsec means; he means that if you were to switch to another provider (apart from Virgin - they use a different arrangement with regards internet, line, etc.), the same Openreach infrastructure is used; if it's a line issue (damaged wires, corroded connections, etc), then the problem will still be there.
Of course if it's a router issue (or any ancillary item e.g. filter or the RJ11 cable that connects from the router to the filter), then it is likely that the problem would disappear.
I've re-checked the connection stats and the sync speed hasn't increased. Is the voice service ok with no noise on the line? Do you have an alternative router that you can test with?
I’ll need to check the phone, but difficult to tell as it’s wireless and do not have a normal phone to compare with.
in terms of the router I was using a Netgear and when I decided to finally get in touch with support I switched over to the latest TalkTalk router to aviod the usual script response “ah, you’re not using the talktalk router”.
To answer your question, I do have an alternative but the result is generally the same. In addition disconnecting again would result it in detecting another disconnect and adjust the line as it thinks it’s unstable.
Been away for past couple of weeks. Came back and the router was still connected (24days) at 40.8Mbps.
Bit the bullet and disconnected the internet for 30 mins trying to completely reset the connection....
Its now at 39.6 Mbps using the proper TalkTalk router.
To answer your question, the netgear was previously used and is where I was originally seeing the speeds gradually drop. I only swapped to the latest TalkTalk router as getting any support from the online chat usually starts with "are you using the TalkTalk router - we'll send you another one".
Your sync speed isn't being limited by your line profile. Is your router still connected to your test socket? Is there anything else connected to your test socket in addition to your router?
Thanks for that, is your telephone still disconnected? If it is can you switch your router off for 30 minutes then switch back on and let me know when you've done this
Thanks for trying that. Is your telephone still disconnected, if it is can you please reconnect it.
Your current sync speed is above the guaranteed minimum, how long ago did you have speed of 60Mbps?
I've checked the connection stats again this morning and your line is still in sync at 42mb. There were 5 re connections on the line on 09/11, did you reboot the router on this day?