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Updated router for vpn on dsl 3782

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4 REPLIES 4
Highlighted
First Timer

Hi,

 

Having huge amounts of issues with this router using work VPN, dropped connections, weak connections all over the house, unable to play videos without freezing, etc. Firmware has been updated and still having problems. Cabled connection doesn’t work at all. Please can we be sent the hg 633 router as soon as possible, or even the new talk talk hub...I think £120 for that when paying £500 a year is ridiculous. 


I have researched on the community for dsl 3782 issues and a lot of people have reported similar. So I have read the threads and tried the advice. If this router doesn’t solve it, I will be leaving TalkTalk. 

thanks

 

 

Nicci
Highlighted
First Timer

It had been 4 days and no reply to this. Please can you contact me on 

 

I work from home and need this to be working. My IT department have done everything they can. I need the new latest router. 

Nicci
Highlighted
Community Team - TT Staff

Hi Trottykd

 

Apologies for the delay.

 

Please can you add your TalkTalk telephone number to your Community Profile, I can then send you a different make and model of router.

 

Thanks

 

Debbie

Highlighted
First Timer

Hi Debbie, Thankyou. I have now added my landline number. 

Nicci
Highlighted
Community Team - TT Staff

Hi Trottykd

 

Thank you 🙂

 

The router is now on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie