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Upgrade to Fibre 65 Order no N79735551

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OCE_Arne
Community Team - TT Staff

Hi Sean0207

 

Sorry for the delay. 

 

I have checked your sync speed and it is showing as 

 

Sync Status In Sync

Downstream Speed  = 55.2 (MBPS)

Upstream Speed = 20.0 (MBPS)

 

Are you running wired speed tests?  

Sean0207
Team Player
Speedtest results

Downstream Speed = 52.03 (MBPS)

Upstream Speed = 18.83 (MBPS)

It has not been as high as this in over 3 weeks.
Sean W. Slaney
OCE_Debbie
Community Team - TT Staff

Hi Sean0207

 

I'm really sorry for the delay.

 

I can see that the line is still in sync at 55.2mb. How has the connection/speed been since your last post?

 

Thanks

 

Debbie

Sean0207
Team Player
55.10mb and 18.80mb...... my router is plugged into my computer directly not by wifi. This has been going on for 4 weeks now......

Sean
Sean W. Slaney
OCE_Debbie
Community Team - TT Staff

Hi Sean

 

I'm just sending you a Private Message to confirm some details so we can check the predicted speed range for your line.

 

Thanks

 

Debbie

Sean0207
Team Player
Just answered the link.

Sean
Sean W. Slaney
OCE_Chris
Community Team - TT Staff

Hi Sean,

 

Thanks for answering the security questions, Line test is clear and router is currently in sync at 55.2Mbps. Are you experiencing any problems with your telephone service, any noise on the line?


Chris

Sean0207
Team Player
Telephone line is fine..... speed still at 51mb. Please resolve this situation - it is now six weeks since this has been going on.
Sean W. Slaney