cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Upgrade to Fibre 65

Reply
2 REPLIES 2
Maxime-13
First Timer

I upgraded a few days ago to Fibre 65 but havent recieved the new router what should i do as my current taltalk router is doggy and been dropped a few times?

Skynet_TX
Community Star

Hi @Maxime-13,

 

If the router you already have supports Fibre then you may well not automatically get a new one when you upgrade.

 

The staff here will be able to offer more advice, as to whether they can provide a new one for you, or if you would need to buy a new one if your current one has been damaged due to being dropped.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within a working day or two.

OCE_Chris
Community Team - TT Staff

Hi Maxime-13,

 

As Skynet_TX has said, you won't automatically be sent a new router when upgrading to fibre if your current router is compatible.


If you're experiencing problems with your service can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

Chris