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Upgrade to Fibre Lower Now Lower Stats Than Fast Broadband

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11 REPLIES 11
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Neries
Super Duper Contributor

Upgraded to Fibre a month ago and download and upload speeds are worse than on fast broadband. Today download speed is 11795. In December on fast broadband it was 16600. 

 

We did have problems with broadband well over 2 years ago but it had been really stable since. Sometimes not changing for over 30 days.

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Divsec
Community Star

Hi @Neries your post has been flagged for assistance and you should hear during tomorrow. Have you tried a 30 minute router reboot. This often has the desired effect. 

Regards Divsec, I don't work here, know little, and have too many opinions.
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Neries
Super Duper Contributor

Hi Divsec, yes I tried that a couple of days ago and it went up but then back down. It has been up and down since we went over to fibre. We also have a lot of noise on the phone line.

 

Our phone lines are undergound and we have had a lot of rain over the last few months. Last week I walked past an Open Reach engineer working in a hole in the pavement which was full of water up to the top. Earlier that day another had been working in the one yards from our house.

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Divsec
Community Star

Hi @Neries thanks for that invaluable information it will surely help the team tomorrow. 

Regards Divsec, I don't work here, know little, and have too many opinions.
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Community Team

Hi Neries,

 

Sync speed is a bit low (25.8Mbps) and line test is picking up a potential issue

 

How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?

Does you master socket have a Test Socket?

 

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

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Neries
Super Duper Contributor

Hi Chris,

 

Only one telephone socket and the router plugged permanently into the test socket at the back. Yesterday we had a lot of noise on the line. Not checked today as no phone calls.

 

Last time we had trouble 2 years ago we bought a new Panasonic digital phone with 3 handsets. It has been good since then until the upgrade to fibre went live on 6th January this year.

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Community Team

Hi @Neries

 

Thanks for confirming.

 

As you are connected to the test socket we can pass this out to Openreach to investigate. 

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Neries
Super Duper Contributor

Thanks Arne,

 

Internet dropping out every few minutes since about 11.30 this morning. It is holding for now.

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Neries
Super Duper Contributor

Hi Arne,

 

Openreach came this morning, tested and changed the master socket. It was over 40 years ago it was fitted by B.T. He also kindly changed the Router for me to the new one sent out by TalkTalk recently. The B.T. socket is at floor level and I could not get down to change it over due to bad back.

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Divsec
Community Star

Hi @Neries great news about a kind and helpful engineer. I hope your connection is responding well. Good luck with the back I'm afraid an engineer can't cure that. 

Regards Divsec, I don't work here, know little, and have too many opinions.
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Neries
Super Duper Contributor

Divsec,

 

I know nothing can, it's old age arthritis.

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Neries
Super Duper Contributor

Oh well that was short lived. Noise back on the phone line and stats have dropped from download of 40.00mbs, upload of 1.00 to download of 34.4mbs and upload of 0.6mbs.