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Upgrade to faster fibre speed boost

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Community Team - TT Staff

Hi Bossblue

 

I've checked the connection stats this morning and the sync speed has increased to 55.3mb.

 

The connection has also remained stable since 11/05.

 

Thanks

 

Debbie

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Team Player

Hello Debbie,

thanks for checking.

does this mean the speed will keep getting faster ?

thanks

Highlighted
Community Team - TT Staff

Hi Bossblue

 

DLM is increasing the speed.

 

Would it be ok to keep the router in your current set up and we can check the connection stats again tomorrow?

 

Thanks

 

Debbie

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Team Player

Hello Debbie

yes will leave setup as it is

many thanks

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Community Team - TT Staff

Hi Bossblue

 

Thank you, I will check the connection stats again tomorrow.

 

Debbie 🙂

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Team Player

Hello,

just done speed test showing 41.4 down 12.8 up

at best I get 51 down, around 16 up

I thought speed was guaranteed to be around 61

i have read this on the forums and it does seem that a lot of people are disappointed in not getting the speeds they were told they would get

can you please advise

many thanks

Highlighted
Community Team - TT Staff

Hi Bossblue

 

Your line is still showing in sync at 55.3mb.

 

Your speed test results are just under the guaranteed throughput speed. Are you running a wired or wireless speed test?

 

Thanks

 

Debbie

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Team Player

Hello Debbie,

Thanks for your reply

I am running both wired and wireless speed tests

The results I get are almost the same, I am still connected to the test socket 

thanks

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Community Team - TT Staff

Hi Bossblue

 

Are there any other devices in use when running the speed test?

 

Please can you connect just one wired device and run a speed test using the TalkTalk speed tester so we can see the results?

 

Thanks

 

Debbie

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Team Player

Hello Debbie

test taken Tuesday 14 May 5.35 pm

just one item connected via Ethernet cable to router

15ms

51.7 mbps download

16.2 mbps upload

as I said before is always around this mark, be it wireless or direct wired connection

thankyou 

Highlighted
Community Team - TT Staff

Hi Bossblue

 

Thanks for your reply.

 

The throughput speed (speed test) of 51.7mb looks good based upon the line sync speed of 55.3mb

 

Throughput speed is always slightly less than the actual sync speed.

 

Thanks

 

Debbie

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Team Player

Hello Debbie,

i understood I would be getting around 61mbps download, so you can appreciate I am a little disappointed with the service

I see on the forum there are many people in my situation who have opted for the fibre speed boost and are not getting the speeds promised

is there an answer to this ?

thankyou

 

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Community Team - TT Staff

Hi

 

A Speed range is always given based on the estimate of your lines capability.

 

If the speed falls within that agreed estimate then we or Openreach would not deem the line to be at fault,   As the sync speed is within the estimated range then the line is considered to be performing as it should.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Team Player

Hello,

i renewed my contract on better terms yesterday 

i was told that speed could be anything up to 71mbps

i ask, why is it I am only getting at best 50

i welcome your reply

thanks

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Community Team - TT Staff

Hi

 

The Speed range for your line is 49 - 78mb.  This means that your sync speed can fall anywhere within this range.  If the sync speed does fall within this range then no fault is evident.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Team Player

Thanks

i have had lots of discussion on here regarding this and carried out all tests which were asked for

i did purchase a new huwaei modem from TalkTalk but have not installed yet

the agent seemed to think it would improve my speed 

is this possible 

thanks 

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Community Team - TT Staff

Hi

 

Some routers with a different chipset may sync at a higher rate, but the difference would only be a couple of mb either way.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Highlighted
Team Player

Hello,

i am now at seems to be max of 51 mbps download on a good day

i am disappointed, my sister lives 2 houses away and gets 63mbps download speed

i had new line installed by openreach from connection in the pavement so the line is new and all good.

i am also disappointed I bought a new router at cost of £25 your agent said it would be better but as you advise it probably will not so just sitting in the box, £25 wasted , I am on state pension

so TalkTalk why am I not getting speed as promised

YES it is faster but not as stated

please advise

thankyou 

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Community Team - TT Staff

Hi Bossblue

 

Apologies for this.

 

Your current sync speed of 52mb is within the predicted range for your line, however the line test is detecting a possible fault.

 

Have you recently tested with an alternative router at the test socket? I can then raise this over to our Network Team for investigation.

 

Thanks

 

Debbie

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Team Player

Hello Debbie,

i will try with the new router I purchased from TalkTalk sometime soon

thanks