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Community Team - TT Staff

Hi Bossblue

 

Please let us know once this router is connected and we can run a further line test.

 

Thanks

 

Debbie

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Team Player

Hello Debbie,

new router connected in test socket

i got 50.6 mbps down

18.3 mbps up

thats on wireless, much the same on ethernet

thanks

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Community Team - TT Staff

Hi Bossblue,

 

Thanks for the update. The line test is still detecting a potential fault. Can you confirm if you're also using all the new cables and microfilter that came with the router and if the router is still connected at the test socket? We can then pass this over to our Network Team for further investigation.

 

Thanks

 

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Team Player

Hello Michelle,

yes all connected as you asked and still in test socket

thanks

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Community Team - TT Staff

Hi Bossblue

 

Thanks for your reply.

 

This fault is under investigation with our Network Team and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Community Team - TT Staff

Hi Bossblue

 

This fault has been escalated to a BT Openreach line engineer for investigation and we should receive further updates within the next 48hrs.

 

Thanks

 

Debbie

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Team Player

Hello,

openreach engineer came this afternoon

has checked everything and I am getting best possible speed available 

i would appreciate if you can tell openreach, he was very polite and friendly, explained everything in detail and was very thorough and knowledgeable 

also many thanks to you for all your help

thankyou

 

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Community Team - TT Staff

Hi Bossblue

 

Thanks for keeping us updated. I will pass on your feedback.

 

Debbie