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Upgraded pending status question.

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2 REPLIES 2
Chatterbox

I upgraded/renewed my internet contract at the beginning of the week including the new router offered.

I have tried to monitor the status of the upgrade and it says Fibre Broadband in Pending orders but when I click on the order it forwards me to a message that indicates I have no orders running.

Other than a confirmation email when I placed the order, I have no new information, no go live estimated date, no router and I am left wondering if anything actually is going to happen.

I have attempted to contact support via the app but after a couple of days I have had no reply.

 

Can you please look into this when you can, I understand the Covid situation delaying things, but a little more information would be helpful. I dont fancy waiting another week to find out there is a problem.

 

Cheers

Elizabeth.

Chatterbox
Solution
Recieved a message on the app with further information, my mind is at ease now. Thank you 🙂
Community Team - TT Staff