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Need help?

Upgraded to fiber 65

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2 REPLIES 2
Itz Martinnnn
First Timer

Hi guys/gals recently upgraded to fiber 65 but still currently getting 30+ has been a few weeks now any advice? 

 

Thanks inadvance 

Skynet_TX
Community Star

Hi @Itz Martinnnn,

 

Have you tried switching the router off for over 30 minutes, then when you switch it back on it will start a new 'session' in the street cabinet, this can sometimes help it reconnect at a better speed.

 

If that doesn't help, then for one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help.

OCE_Debbie
Community Team - TT Staff

Hi Itz Martinnnn

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie