Can I just check if you are able to view On demand such as Iplayer etc?
Please can you also reboot the TV box via button at the back and then perform a software update Menu>Settings>Software Information>Update Software.
Load More TV (TalkTalk/MoreTV button on remote) and check if you can view any on demand boost content?
I went to More TV player and was able to see more than previously (no error messages). Went to Sky sports Main Event - no joy. Went back to More TV and into My Stuff. It showed I had the Sky sports Boost so tried channel 402 again and all is well! All Sky Sports channels are back. Thank you for your help, shame it happened in the first place.
I've just run a speed test and my download speed has nosedived; down to 7.5 Mbps. As I've just upgraded to fibre this is somewhat disappointing. I understand that the connection speed will be continually "balanced" in the next few days but I'm now back down to pre-fibre speeds. I'm wondering if the drop in speed is not a consequence of the restoration of my boosts. I hope not. Please advise.
Had fibre for nearly a week now and my download speed is still a pretty poor 9.2 Mbps. My guaranteed minimum was stated to be 20 Mbps and my estimated minimum was 23 Mbps. This is not what I expected when I signed up for fibre and it is little better that my pre-fibre speeds. If this is as good as it's going to get then clearly there is no point keeping fibre. Please can someone take a look at my line and investigate.
Line test is passing but your sync speed is low - How many telephone sockets do you have? What other devices do you have connected in addition to your router?
Does your master socket have a Test Socket?
Chris, Community Team
The line quality is not great. I very rarely use the landline for calls so I'm not sure if that's to be expected or not. I have had an issue recently where the phone does not always ring in response to an incoming call. I did raise it at the end of December but went on holiday and heard nothing more so I was not sure if it had been resolved or not. I did have to connect the phone to the test socket but no definite problem was discovered.
Could you connect your router to the test socket and leave it there for 48 hours, this will give the line management system (DLM) chance to respond to any improvement in errors and/or stability
Chris, Community Team
Thanks for confirming this. Would it be possible to keep the router connected to the test socket for another 24hrs to see if DLM continues to increase the sync speed any further?