I'm sorry to hear this. I've re-run the line test which has now detected a potential fault. Just to confirm, are you experiencing any issues with the voice service at the moment such as noise on the line or no dial tone?
As soon as we've confirmed this then we can pass this over to our Network Team for further investigation.
I'm sorry for the delay. I've passed this over to our Network Team for investigation now. If you don't hear back by the end of today then please can you bump your thread and we can re-check for an update for you.
Thanks for bumping your thread. We've received an update to advise that the next step will be to arrange an engineer visit so I'm just sending you a Personal Message to confirm some details.
Please do not post any personal information on the Community, reply via Personal Message (PM) only.
Thanks for the Private Message.
I have passed your availability for an engineer visit over to our Network Team and I will post back on this thread to confirm the date and time of this visit.
Unfortunately the time you have arranged for an engineer visit is not convenient. Next week I will be available:-
Wednesday 13th March all day
Thursday 14th March PM only
Friday 15th March all day
Please can you rearrange the visit within the above times.
An Openreach engineer visited yesterday. He was able to fix the long-running issue in respect of incoming calls not ringing (a problem at the exchange apparently). He was also able to increase the download speed to 22 Mbps which he reckoned was as good as it could ever be considering the distance from the cabinet. He also changed the main socket to a "Master Socket 5C".
I think this issue can now be closed.