Upgrading to Fibre 65 Black Friday offer

[glewis2109]

Bit confused, tried to re contract and upgrade to the Black Friday Fibre 65 package which is showing as free for 3 months then £26 per month.  when i pressed confirm it sent me a message saying i didn't meet the credit criteria and the order was cancelled ? Have i missed something ? well i certainly haven't missed a payment in 6yrs with talktalk!

[OCE_Arne]

Hi glewis2109

Thanks for your post, sorry that you are having problems.

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks