I upgraded to fibre broadband since last week and was told it will work on Saturday as we moved to new home. It is still not working. This is quire frustrating and depressing at this time as my family stays at home without internet. Please kindly help in any possible way.
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults and your line is showing in sync and connected.
Are you still experiencing issues with the connection?