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VPN Connection when working from home

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6 REPLIES 6
andycoles
First Timer

I am having issues connecting to make work VPN when working from home. 

 

I have read a lot of forum posts which say this is due to an issue with the router not supporting it, and offering to send out a new router which will.

 

I have contacted customer services using the online chat but they do not seem to be able to support this so perhaps someone on here can help as I feel using VPN when working from home is a very basic need for thousands of customers, and something I would have assumed came as standard.

sunarabegum
Chatterbox

I am having the issue please help me on this matter too.

Community Team

Hi andycoles

 

Apologies for this.

 

Just to confirm, which router are you using? (make and model)

 

Please can you update your Community profile to include your name, telephone number and alternative contact number, we can then look into this further (Please do not post this information on this thread)

 

Please bump this thread to confirm once your Community profile has been updated.

 

Thanks

 

Debbie
 

andycoles
First Timer

Hi @OCE_Debbie 

 

Make -  D-Link

Model - DSL-3782

 

I have updated my profile with account details 

Community Team

Hi andycoles,

 

We can send out a different make and model of router, would you like me to arrange this?

Chris

andycoles
First Timer

Hi Chris, 

 

Yes please

 

Best Regards

 

Andy 

Community Team

OK, I've ordered the router, should be with you within a couple of days but please allow up to 5 working days for delivery 


Thanks
Chris