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VPN connectivity issue

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2 REPLIES 2
rangdalpp
First Timer

Hi,

I recently switched from sky to talk talk fiber broadband and I am unable to connect my office VPN whenever I work from home.

I have tried to restart router multiple times but no luck and tried to speak to customer care as well but have not ant solution till now.

If I switch from wifi to mobile hotspot, I am able to connect the VPN.

Appreciate if you can help me to fix this issue and any suggestions welcome.

Divsec
Community Star

Hi Rangdalp, welcome to the community. Your post has been flagged for assistance, please check your community profile and add your landline phone number if necessary it is used to identify your account. 

Could you also please advise the model of router you have? A software update will likely solve your issue.

Regards Divsec, I don't work here, know little, and have too many opinions.
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Community Team

Hi rangdalpp

 

If you can add your home phone number to your Community Profile we can look into this for you.

 

Thanks

 

Karl.