cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

VPN connectivity issue

Reply
2 REPLIES 2
Highlighted
First Timer

Hi,

I recently switched from sky to talk talk fiber broadband and I am unable to connect my office VPN whenever I work from home.

I have tried to restart router multiple times but no luck and tried to speak to customer care as well but have not ant solution till now.

If I switch from wifi to mobile hotspot, I am able to connect the VPN.

Appreciate if you can help me to fix this issue and any suggestions welcome.

Highlighted
Community Star

Hi Rangdalp, welcome to the community. Your post has been flagged for assistance, please check your community profile and add your landline phone number if necessary it is used to identify your account. 

Could you also please advise the model of router you have? A software update will likely solve your issue.

I don't work here and all my opinions are my own.
Highlighted
Community Team - TT Staff

Hi rangdalpp

 

If you can add your home phone number to your Community Profile we can look into this for you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES