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VPN connectivity issues

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3 REPLIES 3
First Timer

Hi,

 

I can't connect to my work VPN at home and thought this couldn't be resolved.

I've seen that other customers have been able to resolve the issue through a new router.

Are you able to send the latest version?

 

Many thanks

Sophie Flynn

Community Team - TT Staff

Hi Sophie

 

Apologies for this.

 

Just to confirm which router are you using? (make and model)

 

Thanks

 

Debbie

First Timer

Hi Debbie, 

 

It's the D-Link model DSL-3782

 

Sophie

Community Team - TT Staff

Hi

 

The router has been recently updated to a later firmware, are you still having issues with VPN ?  

 

If so, what issues are you having and what if the VPN client you are using etc ?

 

Thanks

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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