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VPN not working anymore.

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Jat_c
Team Player

Hi,

 

Well this is annoying, it no longer connects to the VPN via 5Ghz or 2.4Ghz.

 

It connected once earlier on but no more.

Community Team

Hi Jat_c,

 

I'm sorry to hear this. Could you try rebooting the router and then trying this again? Is it currently the HG633 or the 3782 router which is connected?

 

Thanks

 

Jat_c
Team Player

Hi,

 

Its the D-Link router I'm using.

 

I'll try a reboot later when I finish work.

Community Team
Jat_c
Team Player

Hi,

 

It still fails to connect on both frequency ranges.

 

Thanks

Community Team

Hi Jat_c

 

Apologies for this.

 

I can send a replacement HG633 router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

Jat_c
Team Player

Thanks,

 

Yes if you could do.  If that fails I have a BT router that worked but would need to ammend all settings.

Community Team

Hi Jat_c

 

The HG633 router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Jat_c
Team Player

Thanks

Community Team

Hi Jat_c

 

No problem 🙂

 

Thanks

 

Debbie

Jat_c
Team Player

Hi,

 

I have returned the Huawei router. It worked 1st time around but then failed to connect.

 

I have a BT router that worked always. I tried to connect that but was not able to edit the configuration. Any idea how to edit that?

Community Team

Hi Jat_c

 

This help page provides further information  Set up a non-TalkTalk router

 

Thanks

 

Debbie