Could anyone please help me with my broadband speed?
Reported my issue to talktalk on the 01/01/20 with regards to broadband speed dropping all the time and having to reboot the router regularly, this has got progressively worse and currently i'm sat on a 15mbps download and a 15mbps upload speed, and rebooting the router is no longer working! I'm expected to get 60mbps, and have since i joined TalkTalk but since the 01/01 ive been unable to maintain a constant connection.
Called TalkTalk support around 5 mins ago and they advised their system is down and need to call back in 3 hours! - Is anyone on here able to help with this at all? I did request a DLM reset on my previous post https://community.talktalk.co.uk/t5/Fibre-Broadband/Request-for-a-DLM-reset/m-p/2440774 and didn't realise this required an Openreach visit as previously with BT this was done remotely.
Can anyone help with this? These are currently my line stats:
Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]
I've run a test on the line which has detected a potential fault. Can I confirm, are you experiencing any issues with the voice service such as no dial tone or any noise on the line?
DLM has moved you to a faster profile in the early hours of this morning, your sync speed is know 42.1Mbps
If there is a problem with your extension wiring we can arrange a visit from one of our engineer (there's more information about engineer visits here - Engineers charges)
Just popping in to answer the specific question about responsibility for the Master Socket faceplate and extension wiring.
When Openreach install a complete Master Socket including service specific faceplate then Openreach will offer a warranty of 12 months on the installation and complete Master Socket. However, after the 12 months the responsibility for the customer removable faceplate falls to the end user customer along with the connected extension wiring.
If there's no fault when connecting the router and microfilter to the Test Socket i.e. connecting direct to the incoming Openreach line, but there is a noticeable deterioration in service performance when refitting the faceplate then that does indicate something amiss with the faceplate and or internal wiring.
Openreach will only take responsibility for their network wired up to the Master Socket Test Socket. The TalkTalk engineers can sort out everything else for you on your side of the Test Socket.