I recently renewed my contract after considering leaving TalkTalk as I was getting very slow fibre speeds of 16-18mps against my contract guarantee of 36 mps minimum speed. I was told by the Tech Team that the reason was a faulty router. As part of my new contract I was sent a Huwai HG635 Super Router that has now been plugged in for several days. Surprise surprise, my download speed is no better, in fact a speed test in the last half hour it was 14mps and an upload speed of 4.6 mps. The test was undertaken with all other wi fi devices switched off, the router is connected to the master socket and the test undertaken both via wi fi and ethernet.
I have tried to get help online via chat over the past few days, but I cannot get connected is there an issue?
I also noticed 3 BT Openreach vans outside our house yesterday is there an issue with their system? i think I need an engineer to cal as it seems to me that the fault is from the master socket to the exchange. Can someone from the Community Team or Tech Team please contact me.
I'm sorry to hear this.
I've completed a line test which hasn't detected any faults but I can see that the speed is low.
Is your landline service working ok when making calls? Has the router been connected at the test socket?
The next step will be to arrange a BT Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.