Reported to TT that I was getting less than 30mbs download speed using WiFi across my devices. This within 6 feet of the router.
I'm on a 76mbs connection. No laptop to test wired speed but thars irrelevant as we only use WiFi.
They tested the line and said no issues.
I sent them the results of multiple tests and suggested their router was perhaps the issue and that could they possibly send a replacement.
They won't do this but suggested I pay for an engineer to visit.
That's it there's nothing else they'll do. This has gone to fault manager level.
Great customer service to a 15yrs plus customer (AOL then TT)
Customer service at TT is disgrace. I've got no Internet connection, spent 6 hours of my Sunday time yesterday and they couldn't help me cause apparently all tests came back OK and they say I need to contact manufactures of my devices : two PC, Smart TV, laptop, tablet and two smart phones failed at the same time for the same issue. TT is incompetent bunch of money grabbers. Switching at the first opportunity. Got enough
I have the "super" new fast TalkTalk router. I've had it several months now.
All was okay but the speed is less than 30mbs when testing it across various devices.
It would be great if you could send me another router please. However, it might be best to send it to my place of work as I leave my home at 7.10am and don't return until 6.30pm
Thanks for your reply.
I can send another Wifi Hub for testing. Please can you send me a Private Message with your work address and I can then send the router there if this helps.
Thanks for keeping us updated.
I have checked and I can't see that any work has been completed.
Please let us know how the connection compares with the replacement router.