Hi, i wonder if somebody could have a look at our broadband at your end please ?
We had the free upgrade to fibre a couple of months ago and our broadband has times when it is slower than dial up and seems to drop altogether sometimes ?
I have tried rebooting the router etc.....the usual stuff ?
Staff will be back on here from Monday, @essexbloke.
You may find Chat helpful over the weekend. They are available from links on this page:
Sometimes solving a problem is not very exciting.
Other than running tests on your line, you may well be asked whether you have plugged the router in at the master socket, @essexbloke.
The advantage of doing this through the forum is that you shouldn't notice the inconvenient loss of connection when tests are completing. Sometimes with Chat, the conversation suddenly stops then and it gets you not much further.
You can also run line tests yourself from the service centre at a more convenient time for yourself.
I've run a test on the line now which hasn't detected a fault. Does your master socket have a test socket? If it does then would it be possible to connect the router at the test socket for at least 48hrs so we can see if DLM makes any changes to the speed?
Thanks for confirming this. Would it be possible to post back tomorrow as it can take DLM between 24-48hrs to make changes to the speed if the connection remains stable?
Hi, the broadband seemed to sometimes be ok.....not great but ok speed all day. 24th sept.
This evening 24th sept around 8.30pm, the wife is trying to watch catch up tv and it keeps buffering, it is hard wired into the router, not wireless..... i don`t think it ever buffered on "normal" broadband, i would rather they had left it as it was.
I never asked for fibre and was happy with it as it was.
I'm sorry to hear this. I've run a test on the line now which is clear, the connection looks stable since the router has been connected at the test socket and the sync speed also looks more stable. Did you receive a different router when you upgraded to fibre?
The new hub arrived today thank you.
I plugged into the master socket to be sure of connection, it worked for about 30 minutes then went to flashing amber lights.
I've switched it off, pressed reset etc....nothing .
Plugged the old router in and that was working..
That was on for most of the evening.
Around 11pm tried the new hub again for the benefit of the doubt, that's just flashing amber.
Plugged old one back in and it's back to buffering on the tv etc....I really don't know what to say ?
Sunday morning around 6am to 8am.....plugged the new hub in again, it connects and drops every couple of minutes.
I'll plug the old one back in, at least it gives us a connection even though it's very slow ????
We are out in the sticks and recently we have seen openreach guys up the poles nearby ?
This was all done plugged into the master/test socket