Have seen a few other people suffering with the same issue and have had a few different things done to correct the issue. I personally have changed everything in my home wiring wise to try and fix the issue. I have seen people have the issue fixed with just a new router or a firmware update being pushed to their hub and corrected the issue.
However I've seen people have had to have several engineer visits over a month period until the issue was fully resolved.
Would like to know what to do from here, have been with talktalk for just over a year now since moving homes and never had an issue until the last few days having a few cut outs and now just nothing at all, all with the same vlan 36 error everytime.
Don't know if a firmware update was pushed over this period that could have caused this issue in which case would a roll back in firmware be an issue?
Any and all help is very appreciative as everything in our home relies on having an internet connection, even just for watching TV as we have no main ariel, so as you can imagine it's been a rather rubbish weekend thus far!
I'm sorry to hear this and I'll take a look now. I've run a test on the line which has detected a potential voice fault. Just to confirm, are you experiencing any issues with the voice service such as noise on the line or no dial tone? Does your master socket have a test socket?
Thanks, if possible it would be worth ruling this out. If you are able to borrow a phone then we would just need you to connect the phone at the test socket and confirm if there is a dial tone and if their is any noise on the line.