I keep getting these messages in my logs multiple times per day and my download speed reduces dramatically until I restart the VDSL connection. Can someone look into this.
|01:57:29 25/01/2019||System||Notice||WAN connection INTERNET_B_VID_101:IPv4 connected.|
|01:57:28 25/01/2019||System||Notice||DSL connection is active.|
|01:57:01 25/01/2019||System||Notice||WAN connection INTERNET_B_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)|
|01:57:01 25/01/2019||System||Notice||DSL connection is inactive.|
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
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Thanks for the quick response Michelle, very much appreciated. This has been going on for some months now.
See below details of the modem:
Product type: HG633
Device ID: 00E0FC-C4R8W16A17000483
Hardware version: H.1.01
Software version: v2.00t
I've also attached a summary of my speedtest results over the past few months when this issue occurs you can see a clear dramatic drop in down speed until I restart the VDSL connection - strangely upload speed is never affected.
I also have the modem plugged into the BT Master Socket.
Thanks for confirming this. Do you have an alternative router that you can test with? If not then let us know and we can arrange to send a replacement router for testing purposes.