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WIFI GOES DOWN EVERY SUNDAY AT SAME TIME

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9 REPLIES 9
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Popular Poster

I have already made a post about this and got NO reply. My WiFi goes down every Sunday night between 12am - 2am. I have done all the appropriate tests and was on the phone to technical support for 2 HOURS. If something isn’t done I will be moving to Virgin 

K. Grant
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Community Team - TT Staff

Hi

 

Is it only wifi that is off, does this affect any wired connections ?

 

Thanks

 

Karl. 

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Popular Poster
Yes it’s affects everything. I’ve already checked this multiple times, as I said I was on the phone to technical support for over 2 hours when it was playing up. Ive done ALL the checks you’ve asked me to do and even spoke to technical support on live chat. I’m not the only one suffering from this so it’s a problem on your side. All people around the uk are getting the problem at exactly the same time I am. Fix this
K. Grant
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Community Team - TT Staff

Hi Kriziakay,

 

Could you confirm if HomeSafe is active?

 

TalkTalk HomeSafe - An Overview

 

Thanks

 

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Popular Poster
Yep, it’s active. How many more questions before you fix this?
K. Grant
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Community Team - TT Staff

Hi Kriziakay,

 

Thanks for confirming this. Could you try switching HomeSafe off and once this has completed then switch HomeSafe back on again please. This should then hopefully resolve the issue the you're experiencing.

 

Thanks

 

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Popular Poster
And if it doesn’t fix the issue???
K. Grant
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Community Team - TT Staff

Hi Kriziakay

 

Did you switch HomeSafe off and then back on again?

 

Thanks

 

Debbie

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Popular Poster

Yes, but what happens if this doesn’t fix the issue?????????

K. Grant
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Community Team - TT Staff

Hi Kriziakay

 

Then we will raise this to our Network Team. Please let us know if this still happens on Sunday.

 

Thanks

 

Debbie