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Well that's Interesting!

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8 REPLIES 8
robjw23
Chatterbox

Renewed my fast broadband in Feb as the fibre cabinet was in high demand, I was advised that I could upgrade to fibre when it was available. Just phoned talk talk to upgrade from standard broadband to fibre as openreach now says there is capacity, advisor came back saying I could upgrade but I would have to pay to break my contract even though I would be staying with talk talk (for a bit longer) and paying the same! Madness!

R J White
Community Team

Hi @robjw23

 

Thanks for your post. 

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

robjw23
Chatterbox
I have updated my details
R J White
Community Team

Thanks for updating your profile,  I'm trying to get clarification on this, as it appears there has been a process change. 

 

Will let you know. 

robjw23
Chatterbox

Ok thank you

R J White
Community Team

Hi @robjw23 

 

The information is wrong, I've asked our Loyalty team to contact you. 

 

Regards

Community Team

Hi @robjw23

 

Did our loyalty team contact you? 

robjw23
Chatterbox

Yes, all sorted thank you.

R J White
Community Team

That's great news, thanks for letting us know 🙂

Chris