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What upload speed should I be getting?

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Community Team

Hi Shanemorris

 

The previous engineer has left notes to advise the following:

 

There was a fault with the end customer's equipment / mis-operation. The fault was resolved by an advice given to the customer. Engineer has visited end customer premises. Customer's modem / router is not plugged into the NTE master socket.

 

Have you made any changes internally since the engineer visit? Do you still have the HG633 router we previously sent?

 

Thanks

 

Debbie

Shanemorris
Popular Poster

Same router same place no changes made.

Community Team

Hi Shanemorris

 

Did the engineer say anything about the router location or move the router?

 

Do you still have the HG633 router?

 

Thanks

 

Debbie

Shanemorris
Popular Poster

No same location for router, yes still have it.

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Community Team

Hi Shanemorris

 

Thanks for your reply.

 

Would it be possible to swap the router to the HG633 for 48hrs? If you are still experiencing this fault following this then we will need to arrange another engineer visit.

 

Thanks

 

Debbie

Shanemorris
Popular Poster

Hi

plugged in the 633 at 6pm  and instantly got 28mb download so it looks like router is faulty? I’ve monitored it all evening and hovered around the 28-30 mark. 

Community Team

Hi,

 

Thanks for the update. Would it be possible to monitor the connection and speed for a few days with this router connected to see how it compares?

 

Thanks