I have been sent a new hub by Talktalk after complaining that my sync speed as shown by the previous router was significantly below my guaranteed speed provided by Talktalk (35Mbps). I told the agent that I had my doubts that the new hub would make any difference, but I have connected it up anyway. I don't have the model number to hand, but it's the one that they're currently sending out to new customers.
There's a download speed shown on the main hub landing page, which matches the "actual rate" shown when digging deeper into the settings (though that one is given in Kbps). I just want to confirm that the "actual rate" does mean the sync speed, and not the "maximum rate" which is also shown on the same page?
An agent has told me that is the case, but I want to be sure as talktalk have now booked me an engineer's visit which I don't want to be charged for!
I can see that an engineer visit has been arranged.
What speed do you receive when you run a speed test? Have you powered down the router for a full 30 minutes and run a speed test following this?
Thanks for your reply. Once the router has been powered down we usually advise to allow DLM up to 48hrs to change the line profile'/increase speed.
If you post back on this thread on Wednesday then we can check the connection stats/speed again.
So just to confirm, I should power down for 30 minutes, but then we may need to wait 48 hours for speed increases to be realised? If I do that, and the hub comes back up this evening with similar sync speed to what I have now, doesn't that set a speed limit on the connection which which won't be exceeded however long we wait?
I'm sorry for the delay. It would be worth trying the 30 minute router power down to see if there is any change in speed. Could you bump your thread tomorrow and we can re-check the connection stats again.
I powered off the hub for 40 minutes this morning. It synced again at 22.4Mbps when it came back up.
I can see an Openreach fibre engineer has been arranged for Friday AM. We can see if the engineer can identify an issue when he visits.
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