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White light not on WiFi box

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6 REPLIES 6
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First Timer

I do not have a white light on my WiFi box but I am still connected , I have tried turning on and off , it flashes amber then nothing ? Any ideas please 

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Community Star

This is the other option for now:

 

https://community.talktalk.co.uk/t5/Articles/Restore-your-router-to-factory-settings/ta-p/2205355

 

However it is best not to switch off and on more than once a day so you could simply leave this for staff to reach your thread from Monday. 

 

Please complete your community forum profile details so that they can identify your account, @Nikki268.

 

Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save.

Gliwmaeden2
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Community Team - TT Staff

Hi Nikki268

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

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First Timer

My details are updated 

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Community Team - TT Staff

Hi Nikki268

 

Thanks for updating your Community Profile.

 

I've completed a line test which hasn't detected any faults and your line is showing in sync and connected.

 

Are you still experiencing this fault?

 

Thanks

 

Debbie

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First Timer

Hi , it’s updated 

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Community Team - TT Staff

Hi Nikki,

 

I'm sorry for the delay. Are you now able to connect since our last post?

 

Thanks