This is the other option for now:
However it is best not to switch off and on more than once a day so you could simply leave this for staff to reach your thread from Monday.
Please complete your community forum profile details so that they can identify your account, @Nikki268.
Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks for updating your Community Profile.
I've completed a line test which hasn't detected any faults and your line is showing in sync and connected.
Are you still experiencing this fault?