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Why have I been sent a new router?

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1 REPLY 1
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First Timer

Hi, 

I received a text from TalkTalk on Tuesday 25th Feb 2020 saying that my parcel was going to be delivered today. I was very surprised as I hadn't ordered anything, so I just assumed it was a scam. Later, when i arrived home, I had actually received a parcel! 

 

I was very confused. I haven't contacted TalkTalk to order a new router because I don't need one. I would like to find out how and why I have been sent this and to clarify that I won't be getting charged for this router I didn't order. 

 

Many thanks, Jess 

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Community Team - TT Staff

Hi Jess

 

You should have received an email in regards to this. Could you check your emails and also junk folder in case the email has gone there?

 

Thanks

 

Debbie