@zofbtb if u can fill in the rest of ur profile on here the oce will look at next week and let u know why.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
It could be a change at the green box in road. or something else.
Can i ask did u have Fibre before with First Utility???
a bite more info might help out more with why???
@zofbtb sometimes it is down to a set up but talktalk should be able to tell u later this week why.
Do u have one booked yet as they would have told u why when booking one???
@zofbtb i will now wiat for a OCE to reply and see if they can tell u why as they have access to ur account on their system.
Might be some notes on the visit.